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.Course title: Effective Interpersonal and Communication Skills
['Learn The Skills And Techniques Of How To Be A Much Better ‘People Person’ ]
Duration : 2 days
Target group
This course is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their bosses.
About the program
Research has shown that Managers spend on average over 75% of their time in one-to-one verbal communication i.e. face-to-face, or on the telephone. Therefore effective interpersonal skills are essential tools for today’s modern manager. Most dissatisfied employees will blame poor motivation and poor communication as two of the major areas, which affect them in a very negative way in the workplace. In the multi-cultural work environments, being culturally sensitive is an essential element for successful management. It is only now that many organizations are realizing that 'people are their greatest asset'. Being able to deal effectively with people from different cultures and backgrounds is vital for success in today’s competitive global business environment.
Course Objectives
After the training the Participants will have
- Understood the role of effective interpersonal skills in the workplace
- Acquired clear guidelines for effective communication
- Understood different behavioural styles and learnt to modify behaviour to achieve best results
- understood how to give and receive constructive feedback
- gained an awareness of team building and recognize its importance in organizations
- Acquired knowledge on how to set action plans for ongoing personal and organizational development
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